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Before you book

Six questions real customers ask before they sign.

Straight answers. No marketing fluff. If you don't see your question here, the phone number at the bottom of this page goes to a dispatcher in Denver — not a call center.

• 01 What's actually included in the $129 monthly rate? +

  The container, delivery to your driveway or job site, pickup when you're done, and $5,000 in damage coverage. Period. No fuel surcharge, no mileage fee, no "convenience" admin line, no environmental fee tacked on at the end. We post our rate sheet publicly because we got tired of competitors hiding theirs.

  Got a number from another carrier? Compare line-by-line here.

• 02 How fast can a container actually land at my address? +

  Inside our 14 metros — Denver, Austin, Dallas, Houston, Phoenix, Vegas, Salt Lake, Albuquerque, Colorado Springs, Boulder, Fort Worth, San Antonio, Tucson, and El Paso — we guarantee a 24-hour delivery window from the time you confirm the booking. Outside those metros, we'll quote you the next-available window from our nearest hub.

  If we miss the 24-hour window, your first month is on us. That's not a coupon — it's the guarantee on the contract.

• 03 What size container do I actually need? +

  Most homeowners pick the 20-ft (1,165 cu ft) — it fits a 3-4 bedroom house in transit and parks in a standard driveway. The 16-ft is for tighter lots where a 20 won't clear the garage. The 40-ft is built for contractors running multi-phase jobs or moving whole workshop contents.

  Not sure? Pick "Standard 20 ft" and our dispatcher will call you back in five minutes to confirm before any truck rolls.

• 04 How long can I keep the container on-site? +

  As long as you need it. Average customer keeps a unit on-site 47 days. The longest active rental on our books is 3.2 years — a Denver art collector storing pieces between shows. The $129 rate is monthly; we don't bump you to a "long-term" tier that costs more.

  When you're done, schedule a pickup online or by text. No "final notice" fees, no closeout charges.

• 05 What happens if I move to a different address mid-rental? +

  Call dispatch. We relocate the container inside your current metro for a flat $75 relocation fee — no fuel adjustment, no "distance from hub" math. Moving outside the metro where you started? We'll quote a one-time reposition or you can drop the unit and start fresh at the new address.

  Across-town moves happen every week. It's not a special project — it's Tuesday for us.

• 06 Who covers damage if something happens to my stuff? +

  Two layers, both included. First: our $5,000 zero-damage guarantee, which covers anything inside the unit from the moment it's delivered until we pick it up — no rider, no extra cost. Second: Lloyds of London underwrites our master policy for up to $2,000,000 per container per incident. We're NMSA-certified (member #44218) and we don't sublet to third-party haulers.

  High-value load? Tell dispatch what you're storing. We can route the unit through a different yard for extra padding on the floor.